Requirements: Ability to read, write and speak at an excellent, or Mother-tongue, level English Ability to understand complex technical issues from text Ability to make quick and precise decisions based on a small amount of information Ability to explain complex technical information in layman terms Willingness to work in shifts (planned 1 month in advance), not including Shabbat hours Ability to follow work protocols and procedures Excellent human relations and understanding of customer-vendor relationship Methodical, organized, and able to multi-task under pressure Experience in customer support/Call center - an advantage Experience with Elementor - an advantage